the frequently asked Qs

unable to customise your fable with your favourite style and now you have to wait a little longer to show it off? Please head to the respective product page and simply click the "NOTIFY ME" button and we'll let you know when we have restocked your product! Don't worry, we continuously restock all styles and so you won't have to wait too long.

we exclusively craft your products with recycled 925 solid sterling silver (92.5% silver, 7.5% copper) which is entirely sourced from the offcuts of industrial manufacturing.

the best way to be sure of your ring size is to order one of our ring sizers here. For your convenience, we have included our handy conversion chart here for reference!

while not wearing your product, we recommend storing it inside your Fable Matter walnut box. Harsh chemicals like chlorine, bleach and sulfur, as well as prolonged exposure to salty air, humidity and perspiration can all tarnish your product's appearance. For your convenience, we will always pair your order with a paper copy of our care guide, which can also be found on each respective product page.

if you have accidentally ordered the wrong size or your product isn't quite what you expected, please do not hesitate to email us directly at hello@fablematter.com.au or message us using our contact form and we will discuss your options with you. Provided your order is returned within 30 days, we offer full refunds or exchanges, however, please be mindful that we accept no responsibility for return shipping costs and lost or damaged products during transit.

PLEASE NOTE: items purchased as a bundle are only exchangeable and not refundable. Your returned product must be undamaged, unused and contained in its original packaging

PLEASE NOTE: in the rare event that your order arrives damaged or faulty, please take photos of the product in question and email us with the details. We'll respond within 48 hours and discuss where we will go from there

please refer to our domestic and international shipping rates below:

• free domestic flat express shipping around Australia (PLEASE NOTE: we offer free ring sizers, however, we kindly ask that you cover $4 shipping when placing your order)
• international flat express shipping rate of $30 to New Zealand
• international flat standard shipping rate of $15 to New Zealand

for more information, please see our delivery and returns policy. Alternatively, you can contact us directly at hello@fablematter.com.au or by using our contact form.

orders are shipped from Adelaide, SA, Australia. Depending on your location within Australia, shipping can take anywhere between 2-14 business days. For a more detailed estimate, please refer to Australia Post's instant postage calculator. If your order hasn't been delivered according to the expected timescales, please do not hesitate to email us directly at hello@fablematter.com.au or message us using our contact form.

unfortunately, life doesn't always go as planned and for whatever reason your parcel may be delayed. Because this is an issue on our couriers' end, we are no longer in control of your delivery or any extended processing times. Australia Post provides excellent customer service and they suggest first checking their parcel tracking page prior to getting in touch for further support.

this is automatically sent to your email adress when you place an order. If you haven't received your order confirmation within 24 hours, please do not hesitate to email us directly at hello@fablematter.com.au or message us using the contact form in case there's a problem with your order. Before contacting us, ensure that your order confirmation has not been diverted to your mailbox's spam or junk folder, as this does happen occassionally.

sounds like you have a special someone who you think should begin their own fable; a gift order is the perfect way to get them involved! Upon checkout, set their address as the shipping address, and your own as the billing address. All products are delivered in their own plastic-free, unique custom packaging. We won't include any invoices inside your parcel, instead, reciepts are sent directly to your own email address.